Frequently asked questions
Find answers to common questions here. If you don’t find what you’re looking for, email us.
How do I get my hands on the rice bowls?
- Order your chosen rice bowls at www.donplayplay.com.
- Choose a pick-up location (NTU/NUS) OR place an order for islandwide delivery
- Make payment
- Countdown to Don Play Play's arrival!
As easy as ABC!
What are your operating hours?
Tuesday : 12pm - 130pm (National University of Singapore)
Wednesday : 1230pm - 130pm (Nanyang Technological University)
Events/Catering/Delivery outside delivery schedule : contact firstname.lastname@example.org for more information, or to place an order
What's the cut-off timing for islandwide delivery?
Orders have to be placed one working day in advance. We are not able to accept orders on the day of delivery itself.
Is there a delivery fee or minimum order for self-pick up locations?
No, and no!
Is there a delivery fee for islandwide delivery?
At the moment, delivery charges are waived for orders that hit a minimum order of $128. For orders of $64 - $127.99, there is a delivery charge of $10. There is no delivery fee for the self pick-up locations in NUS & NTU.
Is there a minimum order for islandwide delivery?
Yes, a minimum order of 5 bowls is required.
Is Don Play Play halal?
There is no pork, no lard, and no alcohol, in any of our rice bowls. We are aiming to obtain Halal certification in the near future.
How will you recognise me?
Look out for Don Play Play’s banner, or spot our guys with our adorable paper bags.
What happens if I need to cancel my order?
We're sad to know that you're leaving us but we are able to process cancellation requests for bulk or corporate orders only.
Bulk/corporate orders: Cancellations need to take place at least 3 working days before date of delivery. Otherwise, 50% of the total amount will still be charged.
Can I customize my meal?
For islandwide delivery, yes!
How long will my meal keep for?
Please consume the food within 2 hours of delivery, or 1 hour for the Salmon Chirashi Don.
Are there preservatives in your food?
How can I get discount codes?
Follow us on Instagram @donplayplaysg! We post discount codes every now and then. Alternatively, you can refer a friend, or chalk up enough points via purchases to exchange for discount coupons.
Do I earn points for every purchase?
Yes, you do! Simply sign up for an account before making a purchase. Access your rewards via the "Earn Rewards" icon at the bottom right hand corner of the page.
What can the points be exchanged for?
They can be exchanged for discount coupons!
Is there a referral program?
Yes! Refer a friend and your friend gets a $5 discount coupon for his or her first purchase. Once your friend has made a purchase, you will receive a $5 discount coupon too.
Do you guys do catering?
Of course! Holla at email@example.com
Can't find an answer to your question?
Don't hesitate to reach out to us at firstname.lastname@example.org